FREQUENTLY ASKED QUESTIONS

In order to see our prices and checkout, you have to sign up and confirm you are a wholesale business. We do not sell direct to consumer, so our prices are stricktly wholesale only.

If you are a wholesaler or a new retailer, you can contact us to create an account for you.

If you love our jewelry and need help meeting our minimum order, please contact Customer Support. We will try to work with you to fulfill your order request.

Contact our customer support for more information on sample orders. 

If your store has a specific customer and a price point you need to focus on, we will be able to help curate a collection for you that may include items not yet available on our website.

Contact us for more details.

Anything is possible! We are a full service manufacturer.

Contact us for more information, but here is the short version:

We can take your designs or sketch our own from your concepts. We can generate CADs for approval and turn it into models (wax/casting), tool and die (stamping). We will also include your logo to be engraved on each piece.

Currently, we only ship to the United States. We cannot accept shipments to APO or PO Boxes.

If you place an order that does not meet our shipping policy, we will void the transaction.

Please contact us if you are outside of the US and wish to place an order.

Depending on the item, we may ship from New York, but if your item needs to be produced or if it a new addition, it will be shipped from Bangkok, Thailand. 

Depending on your location and Tax ID, taxes will be determined at checkout. Please review your credentials for more details regarding your tax exemptions. 

If your item is in stock, we will ship within 1-2 business days.If your order is not in stock, please allow 4-6 weeks for delivery. 

You will pick your delivery time at checkout for what is convenient for you.

We cannot calculate your cost until you reach the checkout. If you have a shipping account (FedEx, UPS, DHL etc.) you will plug in the information. If you don't have a shipping account, we will add the shipping to your order and send it the most cost effective and fastest way available. 

On orders shipped from Bangkok, Thailand, you will be sent an invoice for the duty. This is a separate charge not given at the time of your order. Please contact your shipping provider for more information.

The majority of our silver is plated with Rhodium. This reduces tarnishing and metal allergies. It also gives the silver a bright finish! 

To keep your silver jewelry looking fresh, you should clean it with a diluted silver polish solution. Do not over clean your jewelry as it will remove the plating and could damage your jewelry. Make sure that your jewelry is completely dry before putting away in a surfer free jewelry box or pouch.

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